Dalby Forest Lodges

Hazel Lodge
Your Home from Home
in the Forest. Call Liz on 01751 460391

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Any questions, please call 01751 460391

 Booking Terms & Conditions Dalby Forest Lodges, Nutwood, Low Dalby, Pickering, North Yorkshire YO18 7LT. UK
1.The Contract for short-term holiday accommodation will be between Dalby Forest Lodges (referred to as "us" or "we") and the person making the booking and all members of the holiday party (referred to as "you" or "your") in the following booking conditions. The Contract will be governed by UK law. The contract of hire for the accommodation is not effective until we have processed the deposit and issued written confirmation of the booking. The contract will be subject to these booking conditions, and must be complied with. Notice can be served for breach of this agreement, and may be given during the Holiday Period by delivery into the property and shall be deemed to have been received upon the expiration of 12 hours after service. The party leader must be at least 21 years of age at the time of booking. Assignment of this contract is possible, subject to our written agreement, and will be subsequently considered as a separate contract.
2. PAYMENT Bookings will be confirmed on receipt of the signed booking form and a booking deposit of 30% (or £100, if greater) of the holiday cost. Written confirmation will be sent. The balance of the holiday cost will be due for payment 8 weeks prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 6 weeks before the commencement date. If the booking is made within 8 weeks of the holiday start date the full holiday cost will be required. Once confirmation of booking has been issued by us, you are responsible for the full holiday cost.
3. CANCELLATION Cancellations must be immediately notified to us by phone and confirmed in writing by recorded delivery. The booking deposit is your booking fee and is non-refundable. If your cancellation falls within 8 weeks of your arrival date the full holiday cost will be payable unless we are able to re-book the same period at the same price.
4. CANCELLATION INSURANCE Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty. Cover should include death , injury, illness , redundancy, cancellation of armed forces leave, summons for jury service or as a court witness, or your home becoming uninhabitable. We will have included a leaflet with optional cover with your deposit receipt.
5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE) If for any reason we have to cancel your booking in advance due to circumstances beyond our control that directly affect the site (for example, but not an exhaustive list; fire, flood, exceptional weather conditions, epidemic, destruction/damage to the property) ("force majeure") you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable. Under circumstances which do not render the accommodation uninhabitable, but do alter to a lesser extent the nature of the accommodation (such as, but not an exhaustive list, loss of electricity, or gas, or unavailability of car parking) we may offer, at our sole discretion, a partial refund of an element of the rental or a reduction on any future stay with us.
6.PERIOD OF HIRE You should not arrive before 3-30pm on the commencement date, and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day's rental. Check in closes at 6-30pm on your day of arrival. If you are arriving later than 6-30pm you must have notified us in advance. Failure to do notify us will result in the office shutting for the evening, and you being unable to access your accommodation until the following morning. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
7.NUMBER OF PERSONS USING THE PROPERTY We will confirm the number of persons staying during your holiday on booking. No more than the maximum number of persons stated in the brochure and the web site (currently 4 persons per lodge) occupy the property except with our written consent. We reserve the right to refuse admittance, or curtail your holiday where started, if this condition is not observed. The facilities at Dalby Forest Lodges must not be used by any persons other than members of your party. We usually are unable to take single sex parties, but please contact us to discuss your requirements. The price of your stay includes parking for one car, and we may be able to cater for one extra car per lodge, subject to confirmation on booking. Public car parking is available at the Forest Visitor Centre, approx 400m away.
8. LIABILITY The use of the accommodation and amenities at Dalby Forest Lodges is entirely at the users risk and no liability can be accepted for death, injury & loss or damage to users or their belongings. No responsibility can be accepted for loss or damage to belongings or vehicles. This is your responsibility at all times.
9. CARE OF THE PROPERTY You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the your holiday period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking and 'Vaping are not allowed in any of the Lodges
10. DAMAGES & BREAKAGES You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.
11. PETS We can no longer accept pets at Dalby Forest Lodges. Subject to availability and our prior written agreement we may be able to accommodate a small assistance dog. This dog must be kept under control on the site at all times. It must not be left unsupervised in a lodge, and must not be allowed on any furniture or bedding. At the end of the stay, the lodge must be left in a clean state, with no remaining evidence of pets occupation. Any damage must be fully reimbursed. The site is used by families, so no pets may be allowed to defecate within the site. If you are unable to keep your pet under control at all times, you may wish to curtail your holiday. We are unable to allow pets we deem to be unruly to remain on the premises.
12.RIGHT OF ENTRY We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
13. COMPLAINTS. Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
E & OE 1/6/20

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